- Scope
This Refund and Returns Policy applies to all purchases made through www.wildpairconnect.com.
Wild Pair Connect provides access to online animal-themed matching game services delivered electronically through the Website.
No physical goods are supplied, shipped, or delivered.
By completing a purchase, users acknowledge and agree to this Refund and Returns Policy.
- Nature of the Services
All services available through the Website are provided through online access.
Access to purchased content is generally made available shortly after successful order processing in accordance with the Website Delivery Policy.
- Express Consent to Immediate Performance
Before completing a purchase, users expressly request immediate access to the purchased service.
By placing an order, the user expressly:
Requests immediate commencement of the purchased service;
Consents to delivery beginning immediately after purchase;
Acknowledges that delivery is provided electronically through the Website.
- Withdrawal Rights and Digital Delivery
Under applicable European consumer legislation, consumers may in certain circumstances have a statutory right to withdraw from a distance contract within fourteen (14) days.
However, where a consumer expressly requests immediate performance and acknowledges the consequences of such request, the withdrawal right may cease once delivery has commenced.
User Acknowledgement
By completing a purchase and requesting immediate access, the user expressly acknowledges and agrees that:
Once delivery of the purchased service has commenced, the statutory fourteen (14) day withdrawal right no longer applies to that purchase to the extent permitted under applicable law.
The user further acknowledges that access to the purchased service begins immediately following successful order processing.
- Refund Policy
As the services provided through the Website are delivered electronically and made available immediately after purchase, purchases are generally final once delivery has commenced.
Accordingly, refunds are ordinarily not available after access to the purchased service has been provided.
Users are encouraged to review all purchase information carefully before completing an order.
- Exceptional Circumstances
A request may be reviewed where:
A duplicate order has been processed in error;
Payment has been completed but delivery has not occurred within the applicable delivery period and the issue cannot reasonably be resolved;
A refund is required by applicable law.
Any review shall be conducted on the basis of the specific circumstances of the transaction and applicable legal requirements.
- Non-Refundable Circumstances
To the maximum extent permitted by law, refunds will generally not be available where:
The purchased service has been delivered;
Access to the purchased service has commenced;
The user changes their mind after purchase;
The user no longer wishes to use the service;
The user fails to review purchase details before completing the order;
The user is unable to access the Website due to issues relating to their own device, browser, internet connection, or account information;
The user’s account is restricted due to a breach of the Website Terms and Conditions.
- Consumer Rights
Nothing in this Policy shall exclude, restrict, or limit any mandatory rights available under Hungarian law or applicable European Union legislation.
Where applicable law grants a consumer a right that cannot legally be excluded or restricted, such right shall prevail.
- Contact Information
Questions regarding this Refund and Returns Policy may be submitted to:
Email: animal@wildpairconnect.com
Phone: +36 307381880
Address: Péterfia u. 2-1. em. 7, 4026 Debrecen, Hungary